FAQ
Free Shipping for orders > €99
For orders under:
- ITALY €4.90 Delivery times 2/3 business days.
- EUROPE €11.90 Delivery times 3/4 business days.
- USA and CANADA €13.90 Delivery times 3/7 business days.
- EUROPE2 €16.00 Delivery times 7/8 business days.
- REST OF THE WORLD €35.00 Delivery times 7/8 business days.
Express Courier:
Export customs fees are fully covered by Enclopius Edizioni Sas. Any import customs fees are the responsibility of the recipient and will be charged upon delivery.
Museum-Shop.it (Enclopius Edizioni Sas) has no control over import customs duties, which may vary from country to country.
- Order preparation
All orders are processed within 1-2 business days, unless otherwise indicated on the product. Some products may require up to 15 business days for processing. Once the order is shipped, an email with tracking information will be sent, or you can log into your account to check your order status.
PROFESSIONAL PACKAGING - We pay the utmost attention to the secure packaging of our fragile items to ensure safe delivery.
Free shipping for orders over €99
For orders under a fixed rate of €16.00
Delivery times 3/4 business days, unless otherwise indicated in the description.
Express Courier with tracking number
Rest of the world
Free shipping for orders over €199
For orders under a fixed rate of €35.00
Delivery times 7/8 business days, unless otherwise indicated in the description.
Express Courier with tracking number
Returns and Exchanges
TheTo be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Different types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some items
For health and personal care To complete the return, a receipt or proof of purchase is required.
Please do not send the purchase back to the manufacturer.
There are some situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you still have not received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. It often takes processing time before a refund is recorded.
If you have done all this and still have not received a refund, contact us at online@museum-shop.it.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at online@museum-shop.it and send your item to: Via B.Croce 12, Naples, 72, 80137, Italy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift voucher for the value of your return. Once the returned item is received, a gift voucher will be sent to you.
If the item was not marked as a gift at the time of purchase or the donor had the order shipped to themselves to give to you later, we will send a refund to the donor and they will find out about your return.
Shipping
To return the product, you must ship the product to: Via B.Croce 12, Naples, 72, 80137, Italy.
You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the replacement product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Secure payment with credit card
We are committed to protecting your data and privacy. Our payment protection system encrypts your data during transmission. We do not disclose your credit card data to third-party sellers nor do we resell your personal data to third parties.
Paypal
PayPal.it is a website that allows you to make online payments. Please note that with this payment system your financial data will not be shared with Enclopius Edizioni Sas but will be managed directly by PayPal.
Bank Transfer
Enclopius editions
BPER Bank
Iban
IT57S 05387 03417 000044309937
Buy with Klarna.
When your order is shipped, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email is sorted into spam or promotions folders, so be sure to check there if it feels like you’ve waited a bit too long.
You can also log into your account and click on the order in question to see the status.
* Please note that sometimes tracking may take one or two days to be updated by the courier. If it seems like it’s not moving, it’s probably on its way!